Southeast Missouri State University student publication

SEMO offers students extra help through online mentors

Friday, April 10, 2020

Southeast has recently created a service that offers students the opportunity to request a staff mentor through SupportNET who may be struggling to adjust to any online functions they are unfamiliar with.

Southeast began transitioning all in-person classes to online courses on March 30, much like universities across the state and nation in response to the pandemic of COVID-19.

“Regardless of whether you have had an online class or are excited about moving to remote learning, in truth, there are times we could all use a little extra help, motivation or just support,” the university’s website read.

The website stated staff mentors are meant to be a resource and guide for students to use through the remaining spring semester.

Potential issues mentors can help with range from technical problems such as internet connection issues, how an individual may learn best, or even just a source who is there for you when you need support or have any concerns.

Mentors will be available through chat via SupportNET, but are also offering telephone or video conference connections.

“In the best of times, we could all use a person in our corner ready to give some encouragement or direct us to the place to find the answers we’re looking for. We’re all in this new situation, but you don’t have to be in it alone,” the university’s website read.

Students that could potentially benefit from the help of a staff mentor can follow the steps below to get in touch.

Log in to (or from Portal > Student SS > SupportNET Login)

From the menu, select "Request Help"

Select type "**Request a Staff Mentor.**"